Ip Freshdesk – effortless omnichannel service

So we are talking about…Ip Freshdesk…you can use freshdesk for customer care so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na get started and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can validate your email and listed below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted via phone email social networks chat or types and below that you can include your client support email so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a good trend and below that you have your customer complete satisfaction and you can see the portion of positive reactions or unfavorable responses even neutral reactions and the total reactions that you have received on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can see those whichever way that you have contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your option tab is a basic type of details tab which allows you to view your e-mail marketing your legal requirements

Get Ip Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Ip Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your general account settings over here you can view the progress or the details of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what type of progress you have made what milestones that you have reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its priority and you can likewise set what kind of question it is so what kind of question it is you can likewise appoint a specific agent to this query so you can simply add a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of reaction you need to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have basic beginning with us orders and refunds details presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will shipment take that’s a question that is often asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is different but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned forms so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a client concern and you can simply place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a really easy formula for your agents to follow so they can quickly respond to e-mails so another fantastic function that freshdesk truly supplies is producing groups so if you click groups in the admin area you can develop different groups for various functions so if a ticket and a concern is associated with billing you can designate a group member so over here i have actually assigned myself in this group and that individual could define their role and make them the leader of this sort of billing ticket besides that you can likewise designate various in the group section you can likewise assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a specific circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll capture you guys in the next video Ip Freshdesk