Ip Restrictions Freshdesk – effortless omnichannel service

So we are talking about…Ip Restrictions Freshdesk…you can use freshdesk for customer care so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na get started which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can validate your email and below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be called through phone e-mail social media chat or kinds and below that you can add your client support email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice trend and listed below that you have your client satisfaction and you can see the portion of favorable responses or unfavorable actions even neutral actions and the overall responses that you have actually gotten on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can view those whichever way that you have actually contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your service tab is a general type of details tab which permits you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is sort of miscellaneous you will find it in your services tab and listed below the services tab you have your reports and analytics reports are the basic general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Ip Restrictions Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent productivity support operation and your general account settings over here you can see the development or the information of a particular staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what type of development you have made what milestones that you have actually reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its top priority and you can also set what type of inquiry it is so what kind of question it is you can likewise assign a particular agent to this query so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually responded to this consumer you can likewise delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic getting started with us orders and refunds info presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a question that is frequently asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is different but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a client question and you can simply place that pre-written information into your reaction and send it without having to

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retype the same kind of answers again and again so this is a very simple formula for your agents to follow so they can quickly respond to emails so another great feature that freshdesk truly supplies is creating groups so if you click groups in the admin section you can develop various groups for various functions so if a ticket and a concern is related to billing you can appoint a group member so over here i’ve assigned myself in this group and that individual could define their function and make them the leader of this kind of billing ticket aside from that you can also appoint different in the group section you can also designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a specific circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll capture you men in the next video Ip Restrictions Freshdesk