Ipushpull Freshdesk – effortless omnichannel service

So we are talking about…Ipushpull Freshdesk…you can use freshdesk for customer service so let’s get started to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na begin and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your email and listed below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted by means of phone email social media chat or forms and below that you can add your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and below that you have your consumer complete satisfaction and you can see the portion of favorable reactions or unfavorable reactions even neutral actions and the total responses that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your options tab so your solution tab is a basic type of details tab which enables you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will find it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume trends so you can Ipushpull Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can see the development or the details of a specific employee or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what type of progress you have made what turning points that you have actually reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its priority and you can likewise set what kind of inquiry it is so what type of concern it is you can likewise assign a specific representative to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually responded to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of action you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic starting with us orders and refunds details gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will delivery take that’s a concern that is typically asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket clearly the concern is various however i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on suggested options and you can see different articles that are a pre-written answer to a consumer concern and you can simply place that pre-written details into your action and send it without having to

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retype the same kind of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to e-mails so another excellent feature that freshdesk really supplies is creating groups so if you click groups in the admin area you can create different groups for different purposes so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that person could define their function and make them the leader of this type of billing ticket besides that you can likewise designate different in the group section you can also assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you men in the next video Ipushpull Freshdesk