Itu Edu Freshdesk – effortless omnichannel service

So we are talking about…Itu Edu Freshdesk…you can utilize freshdesk for client service so let’s get started to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na start which will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with through phone email social networks chat or types and below that you can include your customer support email so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a great trend and listed below that you have your client complete satisfaction and you can see the portion of unfavorable actions or favorable reactions even neutral responses and the total responses that you have gotten on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have called people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a general kind of information tab which enables you to see your email marketing your legal requirements

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your service associated statements so if there is something that is type of various you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can Itu Edu Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can view the progress or the information of a specific employee or a group member and listed below that you can see your different channels of communication you can also see your workflow and what type of development you have made what turning points that you have actually reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can also designate a particular agent to this question so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have replied to this client you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you need to give to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic getting started with us orders and refunds info gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will delivery take that’s a concern that is often asked you can just release this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket certainly the question is different but i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned types so you’re going to click on recommended options and you can see different articles that are a pre-written answer to a customer question and you can just insert that pre-written details into your reaction and send it without needing to

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retype the same kind of answers again and again so this is a very simple formula for your representatives to follow so they can quickly respond to e-mails so another great function that freshdesk really provides is developing groups so if you click groups in the admin section you can develop different groups for various purposes so if a ticket and an issue is connected to billing you can designate a group member so over here i’ve assigned myself in this group and that individual could specify their role and make them the leader of this kind of billing ticket other than that you can also assign different in the group section you can also designate different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you men in the next video Itu Edu Freshdesk