James Freshdesk Laura Lane Harrisburg Pa – effortless omnichannel service

So we are talking about…James Freshdesk Laura Lane Harrisburg Pa…you can use freshdesk for client service so let’s get started first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na begin which will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your e-mail and below that you can see you can add your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted by means of phone e-mail social media chat or kinds and listed below that you can add your client support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your customer fulfillment and you can see the percentage of positive actions or unfavorable reactions even neutral actions and the overall actions that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your service tab is a general kind of details tab which enables you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is type of miscellaneous you will discover it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can James Freshdesk Laura Lane Harrisburg Pa

see on the right side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can view the progress or the details of a specific employee or a group member and below that you can see your different channels of interaction you can also see your workflow and what kind of development you have made what turning points that you have reached and just how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what sort of question it is so what kind of concern it is you can likewise designate a specific representative to this question so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have responded to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar kind of action you require to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting started with us orders and refunds details presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will shipment take that’s a question that is often asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket certainly the question is different however i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a customer concern and you can simply insert that pre-written details into your response and send it without having to

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retype the very same kind of responses again and again so this is a really easy formula for your representatives to follow so they can easily react to e-mails so another great function that freshdesk really supplies is producing groups so if you click on groups in the admin area you can create different groups for different purposes so if a concern and a ticket is related to billing you can appoint a group member so over here i have actually appointed myself in this group which person might specify their role and make them the leader of this type of billing ticket other than that you can likewise assign various in the group section you can likewise appoint various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you men in the next video James Freshdesk Laura Lane Harrisburg Pa