Javascript Freshdesk Open Chat Interface – effortless omnichannel service

So we are talking about…Javascript Freshdesk Open Chat Interface…you can use freshdesk for customer care so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na get started and that will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be contacted by means of phone email social networks chat or types and below that you can add your customer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your consumer satisfaction and you can see the portion of unfavorable responses or favorable responses even neutral reactions and the total reactions that you have gotten on the ideal side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your services tab so your solution tab is a general sort of info tab which enables you to see your email marketing your legal requirements

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your service related statements so if there is something that is type of various you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the basic general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Javascript Freshdesk Open Chat Interface

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can view the progress or the information of a particular employee or a group member and below that you can see your various channels of communication you can likewise view your workflow and what kind of development you have made what turning points that you have actually reached and just how much productivity each representative has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what kind of inquiry it is so what kind of concern it is you can likewise assign a particular agent to this question so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have responded to this consumer you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of response you require to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds info presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will delivery take that’s a question that is typically asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample just select this ticket obviously the concern is various but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click on suggested options and you can see various short articles that are a pre-written answer to a client concern and you can simply insert that pre-written information into your reaction and send it without having to

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retype the same kind of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily react to e-mails so another great feature that freshdesk truly offers is developing groups so if you click on groups in the admin area you can develop various groups for various purposes so if an issue and a ticket is associated with billing you can appoint a group member so over here i’ve assigned myself in this group and that individual might define their role and make them the leader of this kind of billing ticket aside from that you can likewise assign different in the group section you can also designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you guys in the next video Javascript Freshdesk Open Chat Interface