Jimmie Jones Freshdesk – effortless omnichannel service

So we are talking about…Jimmie Jones Freshdesk…you can utilize freshdesk for customer support so let’s start first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na begin and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your email and listed below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be contacted via phone email social networks chat or forms and below that you can add your consumer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

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unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your client fulfillment and you can see the portion of unfavorable actions or favorable responses even neutral responses and the overall reactions that you have gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a basic sort of info tab which allows you to see your email marketing your legal requirements

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your service related announcements so if there is something that is kind of various you will find it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Jimmie Jones Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can see the progress or the details of a particular team member or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what kind of progress you have made what turning points that you have reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what kind of concern it is you can also assign a specific representative to this inquiry so you can just add a note essentially respond

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tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this customer you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general starting with us orders and refunds info presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will delivery take that’s a concern that is frequently asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket obviously the concern is different but i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written information into your reaction and send it without needing to

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retype the exact same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily react to e-mails so another excellent feature that freshdesk actually supplies is creating groups so if you click groups in the admin area you can create different groups for different functions so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually designated myself in this group which individual could specify their function and make them the leader of this type of billing ticket aside from that you can likewise assign different in the group section you can also designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a certain circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you people in the next video Jimmie Jones Freshdesk

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