Jira Comment To Freshdesk – effortless omnichannel service

So we are talking about…Jira Comment To Freshdesk…you can use freshdesk for customer support so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na begin which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can verify your email and listed below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted through phone e-mail social media chat or forms and listed below that you can add your customer assistance email so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a great trend and below that you have your client fulfillment and you can see the percentage of positive responses or negative reactions even neutral responses and the overall actions that you have received on the right side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have contacted people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your option tab is a general sort of info tab which permits you to view your email marketing your legal requirements

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your service associated statements so if there is something that is type of various you will find it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Jira Comment To Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can see the development or the details of a specific team member or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of progress you have made what turning points that you have reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can also set what type of inquiry it is so what type of question it is you can also designate a specific agent to this query so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have replied to this customer you can also delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of response you require to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have general getting going with us orders and refunds information presents and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a question that is frequently asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different but i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned forms so you’re going to click suggested solutions and you can see different articles that are a pre-written answer to a customer question and you can simply insert that pre-written details into your reaction and send it without needing to

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retype the very same kind of responses again and again so this is an extremely simple formula for your representatives to follow so they can quickly respond to emails so another great feature that freshdesk truly supplies is developing groups so if you click groups in the admin area you can develop different groups for different purposes so if a ticket and an issue is connected to billing you can assign a group member so over here i have actually assigned myself in this group which person could specify their role and make them the leader of this type of billing ticket other than that you can also designate various in the group area you can likewise assign different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a specific circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll catch you men in the next video Jira Comment To Freshdesk