Jira Freshdesk Integration Notify Button – effortless omnichannel service

So we are talking about…Jira Freshdesk Integration Notify Button…you can use freshdesk for customer service so let’s get going to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na get started and that will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your email and listed below that you can see you can add your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be called by means of phone email social networks chat or kinds and listed below that you can add your consumer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice pattern and below that you have your consumer satisfaction and you can see the portion of positive reactions or negative reactions even neutral responses and the overall reactions that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have contacted individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your solution tab is a basic kind of info tab which permits you to see your email marketing your legal requirements

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your service related statements so if there is something that is sort of various you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the basic general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume trends so you can Jira Freshdesk Integration Notify Button

see on the right side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can view the development or the information of a certain staff member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what type of progress you have actually made what milestones that you have actually reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can likewise set what type of inquiry it is so what kind of concern it is you can likewise designate a particular representative to this inquiry so you can simply add a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have responded to this customer you can also delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of action you require to give to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually general starting with us orders and refunds details presents and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and then return to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is different however i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned types so you’re going to click suggested options and you can see various posts that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your reaction and send it without having to

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retype the same kind of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to emails so another great feature that freshdesk really offers is developing groups so if you click on groups in the admin area you can develop various groups for different purposes so if a problem and a ticket is connected to billing you can designate a group member so over here i have actually appointed myself in this group which person could define their function and make them the leader of this kind of billing ticket besides that you can likewise appoint different in the group section you can also designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and valuable and i’ll catch you guys in the next video Jira Freshdesk Integration Notify Button