Jira Freshdesk Priority – effortless omnichannel service

So we are talking about…Jira Freshdesk Priority…you can utilize freshdesk for customer care so let’s start to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na get going which will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your email and listed below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with by means of phone e-mail social media chat or kinds and listed below that you can include your client assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and below that you have your consumer satisfaction and you can see the portion of negative reactions or favorable reactions even neutral actions and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your service tab is a basic type of info tab which allows you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of miscellaneous you will discover it in your services tab and below the services tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume patterns so you can Jira Freshdesk Priority

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative performance support operation and your general account settings over here you can see the development or the information of a specific team member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what type of progress you have actually made what milestones that you have reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its top priority and you can also set what sort of inquiry it is so what kind of concern it is you can also assign a particular representative to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have replied to this customer you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of response you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic starting with us orders and refunds information gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will delivery take that’s a question that is typically asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket obviously the question is different however i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned forms so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a client question and you can just insert that pre-written details into your reaction and send it without needing to

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retype the exact same sort of answers again and again so this is a really easy formula for your agents to follow so they can easily respond to e-mails so another excellent feature that freshdesk actually provides is developing groups so if you click groups in the admin section you can develop different groups for various purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that individual might define their role and make them the leader of this sort of billing ticket besides that you can likewise designate different in the group section you can likewise designate different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a certain scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and valuable and i’ll catch you guys in the next video Jira Freshdesk Priority