Jobs With Freshdesk – effortless omnichannel service

So we are talking about…Jobs With Freshdesk…you can use freshdesk for customer care so let’s start first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na begin and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called via phone e-mail social networks chat or kinds and below that you can add your customer assistance email so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a great pattern and below that you have your customer fulfillment and you can see the percentage of positive reactions or negative actions even neutral actions and the total responses that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your option tab is a basic kind of information tab which permits you to view your email marketing your legal requirements

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your service related announcements so if there is something that is sort of various you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the fundamental general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Jobs With Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can see the progress or the information of a particular staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what sort of development you have made what milestones that you have reached and how much performance each representative has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can change its status you can set its priority and you can likewise set what type of question it is so what type of concern it is you can likewise assign a specific representative to this query so you can just add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have responded to this client you can also delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of reaction you need to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually basic getting going with us refunds and orders info gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will shipment take that’s a question that is typically asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is various however i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned types so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a customer concern and you can simply insert that pre-written details into your reaction and send it without needing to

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retype the same type of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another great function that freshdesk actually provides is creating groups so if you click groups in the admin area you can create different groups for various purposes so if an issue and a ticket is associated with billing you can appoint a group member so over here i’ve designated myself in this group and that individual might define their function and make them the leader of this kind of billing ticket other than that you can also designate various in the group section you can likewise assign various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll catch you guys in the next video Jobs With Freshdesk