John Viner Freshdesk – effortless omnichannel service

So we are talking about…John Viner Freshdesk…you can utilize freshdesk for client service so let’s begin first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na begin and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be called through phone e-mail social media chat or kinds and below that you can add your consumer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and below that you have your client complete satisfaction and you can see the portion of positive actions or negative responses even neutral responses and the overall responses that you have received on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can see those whichever manner in which you have called individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your solution tab is a basic type of details tab which permits you to view your e-mail marketing your legal requirements

Get John Viner Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the basic general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume patterns so you can John Viner Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can view the progress or the details of a particular team member or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of development you have actually made what milestones that you have actually reached and just how much efficiency each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its concern and you can likewise set what type of inquiry it is so what kind of concern it is you can likewise designate a specific agent to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually replied to this customer you can also delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic starting with us refunds and orders details presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will delivery take that’s a question that is typically asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket obviously the question is different but i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned types so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a customer concern and you can just place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a very simple formula for your representatives to follow so they can easily respond to e-mails so another terrific function that freshdesk really provides is developing groups so if you click groups in the admin area you can create different groups for different functions so if a ticket and a problem is associated with billing you can appoint a group member so over here i have actually designated myself in this group and that individual could specify their function and make them the leader of this type of billing ticket besides that you can likewise designate various in the group section you can also appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a particular situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll catch you men in the next video John Viner Freshdesk