Join Freshdesk Forum – effortless omnichannel service

So we are talking about…Join Freshdesk Forum…you can utilize freshdesk for client service so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you sign up you’re gon na get started which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called by means of phone e-mail social media chat or types and below that you can include your client assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a great trend and listed below that you have your customer satisfaction and you can see the percentage of negative reactions or positive actions even neutral responses and the overall actions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a good little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have actually contacted people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic kind of details tab which allows you to view your email marketing your legal requirements

Get Join Freshdesk Forum support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your solutions tab and below the options tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume patterns so you can Join Freshdesk Forum

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can view the development or the information of a particular employee or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what type of development you have actually made what turning points that you have actually reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what kind of query it is so what type of concern it is you can also assign a particular representative to this inquiry so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually responded to this client you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of action you need to give to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic getting going with us orders and refunds details presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket obviously the concern is different but i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a customer question and you can simply insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk really offers is creating groups so if you click on groups in the admin area you can create different groups for various functions so if a ticket and a problem is associated with billing you can assign a group member so over here i have actually designated myself in this group which individual could define their function and make them the leader of this kind of billing ticket other than that you can likewise appoint different in the group section you can likewise appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a certain situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you guys in the next video Join Freshdesk Forum