July 30 Freshdesk Pizza Party – effortless omnichannel service

So we are talking about…July 30 Freshdesk Pizza Party…you can use freshdesk for customer service so let’s begin first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you sign up you’re gon na begin which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone email social media chat or forms and below that you can add your customer support email so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and listed below that you have your consumer satisfaction and you can see the portion of favorable reactions or negative responses even neutral actions and the overall responses that you have received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a great little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your solution tab is a general sort of details tab which allows you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is sort of miscellaneous you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the standard general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume trends so you can July 30 Freshdesk Pizza Party

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the information of a particular staff member or a group member and below that you can see your different channels of interaction you can also view your workflow and what kind of development you have actually made what milestones that you have reached and just how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its concern and you can likewise set what sort of query it is so what type of concern it is you can likewise appoint a particular representative to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of action you require to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general starting with us orders and refunds information presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will delivery take that’s a question that is typically asked you can just release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is various but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned types so you’re going to click on suggested solutions and you can see various posts that are a pre-written answer to a client question and you can just insert that pre-written information into your reaction and send it without needing to

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retype the very same type of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to emails so another excellent feature that freshdesk really supplies is producing groups so if you click groups in the admin section you can create different groups for different purposes so if a concern and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group which individual might specify their role and make them the leader of this kind of billing ticket aside from that you can likewise designate various in the group section you can also appoint various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a specific circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll catch you men in the next video July 30 Freshdesk Pizza Party