Kaymbu Freshdesk – effortless omnichannel service

So we are talking about…Kaymbu Freshdesk…you can use freshdesk for client service so let’s get started first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na get going and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your e-mail and listed below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be gotten in touch with through phone email social networks chat or types and below that you can add your customer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and listed below that you have your consumer satisfaction and you can see the percentage of positive responses or negative actions even neutral reactions and the total reactions that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a good little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your solution tab is a general sort of details tab which permits you to see your e-mail marketing your legal requirements

Get Kaymbu Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Kaymbu Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the progress or the details of a specific team member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what kind of development you have actually made what milestones that you have reached and just how much productivity each representative has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its priority and you can also set what kind of query it is so what kind of question it is you can also appoint a particular agent to this inquiry so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send that and now i have actually responded to this consumer you can also erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of response you require to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general starting with us refunds and orders information presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will shipment take that’s a concern that is frequently asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is different however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a customer question and you can just insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a really simple formula for your agents to follow so they can quickly react to emails so another great function that freshdesk truly offers is developing groups so if you click on groups in the admin section you can create different groups for various functions so if a ticket and a concern is connected to billing you can appoint a group member so over here i have actually assigned myself in this group and that person might define their function and make them the leader of this type of billing ticket aside from that you can also designate different in the group section you can likewise assign different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a particular situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and handy and i’ll catch you men in the next video Kaymbu Freshdesk