Kf Beauty Freshdesk – effortless omnichannel service

So we are talking about…Kf Beauty Freshdesk…you can utilize freshdesk for customer care so let’s get started to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na begin and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your email and listed below that you can see you can include your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone e-mail social media chat or kinds and below that you can include your customer support email so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and listed below that you have your client satisfaction and you can see the percentage of positive responses or unfavorable actions even neutral responses and the overall reactions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your option tab is a general kind of details tab which allows you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is kind of various you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the fundamental general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Kf Beauty Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the progress or the details of a certain team member or a group member and below that you can see your various channels of interaction you can also view your workflow and what type of progress you have actually made what turning points that you have reached and just how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what sort of question it is so what type of question it is you can also designate a particular agent to this query so you can simply add a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this consumer you can also delete your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of response you need to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders info gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a concern that is frequently asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket clearly the concern is various however i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned forms so you’re going to click on recommended services and you can see various articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your reaction and send it without having to

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retype the exact same type of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to e-mails so another fantastic feature that freshdesk truly provides is developing groups so if you click groups in the admin section you can create different groups for various purposes so if a ticket and a problem is related to billing you can assign a group member so over here i’ve appointed myself in this group which individual might specify their role and make them the leader of this kind of billing ticket other than that you can also appoint different in the group section you can likewise assign different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll catch you guys in the next video Kf Beauty Freshdesk