Knocking In Freshdesk Dashboard – effortless omnichannel service

So we are talking about…Knocking In Freshdesk Dashboard…you can use freshdesk for client service so let’s begin first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na get started which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your email and listed below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted by means of phone e-mail social networks chat or forms and listed below that you can include your consumer support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great pattern and listed below that you have your customer fulfillment and you can see the portion of unfavorable reactions or positive actions even neutral responses and the total actions that you have received on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your solution tab is a general sort of information tab which enables you to view your e-mail marketing your legal requirements

Get Knocking In Freshdesk Dashboard support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will find it in your solutions tab and listed below the services tab you have your analytics and reports reports are the standard general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can Knocking In Freshdesk Dashboard

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can see the progress or the details of a specific team member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what sort of progress you have made what turning points that you have reached and how much performance each representative has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what kind of question it is so what type of question it is you can also designate a particular representative to this question so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually responded to this client you can also delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of response you require to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders information gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a question that is often asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is various however i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned kinds so you’re going to click suggested options and you can see various articles that are a pre-written answer to a customer concern and you can simply place that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is an extremely simple formula for your representatives to follow so they can quickly respond to e-mails so another excellent function that freshdesk really supplies is producing groups so if you click on groups in the admin area you can develop various groups for various functions so if a ticket and an issue is related to billing you can appoint a group member so over here i have actually designated myself in this group and that individual could specify their role and make them the leader of this kind of billing ticket aside from that you can also designate various in the group area you can likewise designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a particular situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll catch you guys in the next video Knocking In Freshdesk Dashboard