Knowledge Article Id Not Unqiue In Freshdesk – effortless omnichannel service

So we are talking about…Knowledge Article Id Not Unqiue In Freshdesk…you can utilize freshdesk for customer service so let’s get started first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you register you’re gon na get started and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your email and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone e-mail social networks chat or forms and below that you can add your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good trend and below that you have your client fulfillment and you can see the percentage of unfavorable actions or favorable reactions even neutral actions and the overall reactions that you have actually received on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can view those whichever manner in which you have contacted individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your option tab is a basic kind of details tab which enables you to see your email marketing your legal requirements

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your service associated statements so if there is something that is sort of various you will find it in your solutions tab and below the solutions tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume trends so you can Knowledge Article Id Not Unqiue In Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can see the progress or the information of a certain employee or a group member and below that you can see your various channels of communication you can likewise view your workflow and what type of progress you have actually made what turning points that you have reached and how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what type of concern it is you can also appoint a particular agent to this question so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually responded to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of reaction you need to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic starting with us orders and refunds info presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a question that is often asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket certainly the concern is various however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a customer question and you can simply place that pre-written info into your reaction and send it without needing to

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retype the exact same type of responses again and again so this is a very simple formula for your agents to follow so they can quickly respond to emails so another fantastic function that freshdesk truly offers is creating groups so if you click groups in the admin area you can create different groups for various functions so if a ticket and a concern is related to billing you can assign a group member so over here i have actually designated myself in this group which individual could specify their role and make them the leader of this kind of billing ticket other than that you can also assign various in the group section you can likewise designate different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a specific situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you guys in the next video Knowledge Article Id Not Unqiue In Freshdesk