Knowledge Base Freshdesk Ai – effortless omnichannel service

So we are talking about…Knowledge Base Freshdesk Ai…you can use freshdesk for customer care so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na get started and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone e-mail social media chat or forms and below that you can include your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a good pattern and listed below that you have your client satisfaction and you can see the percentage of unfavorable responses or positive reactions even neutral actions and the overall responses that you have received on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your solution tab is a general sort of information tab which permits you to see your email marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will discover it in your solutions tab and listed below the services tab you have your analytics and reports reports are the basic general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Knowledge Base Freshdesk Ai

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the progress or the details of a certain employee or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what type of progress you have actually made what milestones that you have reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can also set what type of inquiry it is so what kind of concern it is you can also assign a particular agent to this question so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually responded to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of reaction you require to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general getting started with us refunds and orders details gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a question that is often asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is different but i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended solutions and you can see various articles that are a pre-written answer to a consumer concern and you can just insert that pre-written information into your reaction and send it without needing to

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retype the exact same type of answers again and again so this is a really simple formula for your agents to follow so they can quickly respond to emails so another terrific function that freshdesk really offers is creating groups so if you click groups in the admin area you can develop various groups for various functions so if a concern and a ticket is connected to billing you can designate a group member so over here i have actually designated myself in this group and that person could specify their role and make them the leader of this type of billing ticket aside from that you can also appoint various in the group section you can also assign different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a particular circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you men in the next video Knowledge Base Freshdesk Ai