Knowledge Base Freshdesk Widget – effortless omnichannel service

So we are talking about…Knowledge Base Freshdesk Widget…you can use freshdesk for client service so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na get started and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can verify your email and listed below that you can see you can include your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone email social networks chat or types and below that you can add your consumer support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

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unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a good trend and listed below that you have your consumer satisfaction and you can see the portion of favorable reactions or negative actions even neutral reactions and the total reactions that you have gotten on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have contacted people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your service tab is a general type of info tab which allows you to view your email marketing your legal requirements

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your service related statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Knowledge Base Freshdesk Widget

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can view the progress or the information of a certain staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what type of development you have made what milestones that you have reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its priority and you can likewise set what type of inquiry it is so what kind of concern it is you can also appoint a particular agent to this inquiry so you can just add a note basically respond

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tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually replied to this consumer you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you require to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders info presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will delivery take that’s a concern that is typically asked you can just publish this draft and then return to ticketing i’m just gon na as a sample just choose this ticket obviously the concern is different but i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned types so you’re going to click recommended options and you can see different articles that are a pre-written answer to a client concern and you can simply insert that pre-written information into your reaction and send it without having to

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retype the very same kind of responses again and again so this is a very easy formula for your representatives to follow so they can quickly respond to emails so another fantastic feature that freshdesk really supplies is producing groups so if you click groups in the admin area you can produce various groups for different purposes so if a concern and a ticket is associated with billing you can designate a group member so over here i have actually designated myself in this group and that person could specify their function and make them the leader of this sort of billing ticket besides that you can likewise assign different in the group section you can also assign different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you people in the next video Knowledge Base Freshdesk Widget

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