Knowledge Base Widget Freshdesk – effortless omnichannel service

So we are talking about…Knowledge Base Widget Freshdesk…you can utilize freshdesk for customer care so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na get started which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your e-mail and below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can include your consumer assistance email so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a good trend and below that you have your consumer satisfaction and you can see the portion of unfavorable actions or positive actions even neutral responses and the total actions that you have actually received on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a nice little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can view those whichever way that you have contacted individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your solution tab is a general sort of info tab which permits you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is type of miscellaneous you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the standard general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Knowledge Base Widget Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can see the development or the details of a particular employee or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what type of progress you have made what turning points that you have reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can also set what type of query it is so what kind of concern it is you can also appoint a particular agent to this query so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send that and now i have actually replied to this client you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of action you need to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds info presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample just select this ticket certainly the question is various however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned types so you’re going to click recommended options and you can see various posts that are a pre-written answer to a client concern and you can simply insert that pre-written details into your response and send it without needing to

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retype the same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to emails so another terrific feature that freshdesk truly provides is developing groups so if you click on groups in the admin section you can create various groups for different purposes so if a problem and a ticket is connected to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could specify their role and make them the leader of this type of billing ticket aside from that you can also designate different in the group area you can likewise designate different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a particular circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you guys in the next video Knowledge Base Widget Freshdesk