Konami Gaming Freshdesk – effortless omnichannel service

So we are talking about…Konami Gaming Freshdesk…you can utilize freshdesk for customer support so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na get going and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your email and listed below that you can see you can add your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with via phone e-mail social media chat or types and listed below that you can include your consumer assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a great trend and listed below that you have your consumer complete satisfaction and you can see the portion of unfavorable responses or favorable responses even neutral actions and the overall responses that you have received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up below that you have your basic contact and companies so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your option tab is a general kind of details tab which allows you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Konami Gaming Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can view the progress or the details of a certain employee or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what type of progress you have made what milestones that you have reached and just how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what type of inquiry it is so what type of question it is you can likewise appoint a specific agent to this question so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send that and now i have responded to this customer you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of reaction you need to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic beginning with us orders and refunds details gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a concern that is often asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket certainly the question is various however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended solutions and you can see various articles that are a pre-written answer to a customer question and you can simply place that pre-written info into your action and send it without needing to

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retype the very same type of answers again and again so this is a very simple formula for your agents to follow so they can easily react to emails so another great feature that freshdesk really offers is producing groups so if you click groups in the admin section you can produce various groups for various purposes so if a ticket and a concern is associated with billing you can designate a group member so over here i’ve designated myself in this group and that individual might specify their function and make them the leader of this type of billing ticket besides that you can likewise assign various in the group area you can also appoint different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a particular circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you people in the next video Konami Gaming Freshdesk