Looker Blocks Freshdesk – effortless omnichannel service

So we are talking about…Looker Blocks Freshdesk…you can utilize freshdesk for client service so let’s begin first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na start and that will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can confirm your email and listed below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted by means of phone email social media chat or kinds and below that you can include your customer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a good trend and listed below that you have your consumer satisfaction and you can see the portion of positive reactions or negative actions even neutral responses and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have actually called individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your solution tab is a basic sort of details tab which permits you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Looker Blocks Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can see the development or the details of a particular team member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what sort of progress you have made what turning points that you have actually reached and how much performance each agent has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its concern and you can also set what sort of question it is so what kind of concern it is you can also appoint a particular representative to this question so you can simply include a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually responded to this client you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of action you require to offer to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general getting going with us orders and refunds info presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a question that is typically asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is various however i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned types so you’re going to click on suggested services and you can see various short articles that are a pre-written answer to a consumer concern and you can simply place that pre-written information into your action and send it without having to

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retype the very same kind of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly react to emails so another great feature that freshdesk truly provides is developing groups so if you click on groups in the admin area you can create various groups for different purposes so if a problem and a ticket is connected to billing you can appoint a group member so over here i have actually appointed myself in this group and that person might specify their role and make them the leader of this sort of billing ticket other than that you can also appoint different in the group section you can also appoint different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a specific scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll capture you men in the next video Looker Blocks Freshdesk