Ministry Safe Freshdesk – effortless omnichannel service

So we are talking about…Ministry Safe Freshdesk…you can use freshdesk for customer service so let’s start to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na begin which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your e-mail and listed below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be called through phone email social networks chat or forms and listed below that you can include your consumer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice pattern and below that you have your customer fulfillment and you can see the portion of unfavorable responses or positive actions even neutral reactions and the total responses that you have gotten on the right side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na give you a nice little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have contacted people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your option tab is a general type of info tab which allows you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is kind of various you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume trends so you can Ministry Safe Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance assistance operation and your basic account settings over here you can view the development or the details of a certain employee or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of development you have actually made what milestones that you have actually reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its concern and you can likewise set what type of question it is so what type of concern it is you can also appoint a specific representative to this question so you can simply add a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send that and now i have replied to this customer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you require to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic starting with us orders and refunds details gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a question that is often asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the question is different however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended solutions and you can see different short articles that are a pre-written answer to a customer question and you can simply insert that pre-written information into your action and send it without having to

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retype the exact same type of answers again and again so this is an extremely simple formula for your representatives to follow so they can quickly react to emails so another terrific feature that freshdesk truly supplies is developing groups so if you click groups in the admin area you can produce different groups for different purposes so if a ticket and an issue is related to billing you can appoint a group member so over here i’ve designated myself in this group and that person could specify their function and make them the leader of this sort of billing ticket aside from that you can likewise appoint various in the group area you can also appoint various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a particular circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you men in the next video Ministry Safe Freshdesk