Modal Issue Resizing Content Freshdesk – effortless omnichannel service

So we are talking about…Modal Issue Resizing Content Freshdesk…you can utilize freshdesk for customer service so let’s start to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na begin which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be called by means of phone email social networks chat or types and listed below that you can include your customer support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a great trend and below that you have your consumer complete satisfaction and you can see the portion of unfavorable reactions or favorable responses even neutral reactions and the total reactions that you have actually gotten on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can view those whichever manner in which you have called people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your solution tab is a basic sort of info tab which allows you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is type of various you will discover it in your solutions tab and listed below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Modal Issue Resizing Content Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can see the development or the information of a certain staff member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what sort of progress you have made what milestones that you have actually reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can also set what type of inquiry it is so what type of question it is you can also appoint a specific representative to this query so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send that and now i have replied to this client you can also delete your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of reaction you require to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders info gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a question that is often asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is different but i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned forms so you’re going to click on recommended options and you can see different articles that are a pre-written answer to a client concern and you can simply insert that pre-written information into your action and send it without needing to

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retype the exact same type of answers again and again so this is a very easy formula for your agents to follow so they can easily respond to emails so another excellent feature that freshdesk truly provides is developing groups so if you click on groups in the admin section you can produce various groups for various purposes so if a ticket and a concern is related to billing you can designate a group member so over here i have actually appointed myself in this group which individual might specify their function and make them the leader of this sort of billing ticket besides that you can likewise appoint different in the group area you can likewise appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a certain circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and practical and i’ll capture you people in the next video Modal Issue Resizing Content Freshdesk