Pagevamp Freshdesk – effortless omnichannel service

So we are talking about…Pagevamp Freshdesk…you can utilize freshdesk for client service so let’s begin first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na begin which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your email and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be contacted via phone email social networks chat or forms and below that you can add your customer support email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice pattern and below that you have your client fulfillment and you can see the percentage of favorable responses or negative responses even neutral responses and the total actions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your services tab so your option tab is a basic kind of details tab which allows you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will discover it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume trends so you can Pagevamp Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can see the progress or the information of a particular team member or a group member and below that you can see your various channels of interaction you can also see your workflow and what sort of development you have made what turning points that you have actually reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can also set what sort of inquiry it is so what type of concern it is you can likewise assign a specific representative to this question so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually replied to this customer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of action you need to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general starting with us refunds and orders information presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will delivery take that’s a concern that is typically asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket undoubtedly the concern is various however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned types so you’re going to click suggested services and you can see various posts that are a pre-written answer to a customer question and you can simply insert that pre-written details into your response and send it without having to

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retype the very same sort of responses again and again so this is a very easy formula for your agents to follow so they can quickly respond to emails so another excellent function that freshdesk actually provides is creating groups so if you click on groups in the admin area you can produce various groups for various functions so if a problem and a ticket is related to billing you can appoint a group member so over here i’ve appointed myself in this group and that individual might define their role and make them the leader of this sort of billing ticket other than that you can also designate various in the group area you can likewise designate various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a specific circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll capture you men in the next video Pagevamp Freshdesk