Partner Talk Freshdesk – effortless omnichannel service

So we are talking about…Partner Talk Freshdesk…you can utilize freshdesk for customer service so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get going which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can confirm your email and below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with by means of phone e-mail social networks chat or types and listed below that you can add your consumer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great trend and listed below that you have your client complete satisfaction and you can see the percentage of positive reactions or unfavorable actions even neutral responses and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na offer you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your service tab is a basic type of information tab which allows you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is type of miscellaneous you will discover it in your services tab and listed below the services tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Partner Talk Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can see the development or the details of a particular employee or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what sort of progress you have made what milestones that you have actually reached and how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its concern and you can also set what kind of question it is so what type of concern it is you can also assign a specific representative to this query so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually replied to this customer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you need to give to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have general beginning with us orders and refunds information presents and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket clearly the question is different but i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned types so you’re going to click on suggested solutions and you can see different short articles that are a pre-written answer to a client concern and you can simply place that pre-written details into your response and send it without having to

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retype the very same type of answers again and again so this is a very simple formula for your agents to follow so they can quickly react to emails so another excellent function that freshdesk truly supplies is developing groups so if you click on groups in the admin area you can produce different groups for various purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i’ve appointed myself in this group and that individual might specify their role and make them the leader of this type of billing ticket aside from that you can also designate various in the group area you can also appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a specific situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll capture you people in the next video Partner Talk Freshdesk