Patreon Freshdesk Login – effortless omnichannel service

So we are talking about…Patreon Freshdesk Login…you can use freshdesk for customer care so let’s begin first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you sign up you’re gon na begin and that will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your e-mail and below that you can see you can add your language whatever sort of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be called by means of phone e-mail social networks chat or types and listed below that you can include your consumer support email so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a good pattern and listed below that you have your customer fulfillment and you can see the portion of negative responses or favorable reactions even neutral reactions and the total responses that you have received on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a good little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a general sort of information tab which allows you to view your email marketing your legal requirements

Get Patreon Freshdesk Login support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Patreon Freshdesk Login

see on the best side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the development or the details of a certain team member or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of development you have actually made what milestones that you have actually reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can change its status you can set its concern and you can also set what sort of query it is so what type of question it is you can likewise designate a specific agent to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have responded to this consumer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of response you require to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds information gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will delivery take that’s a concern that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the question is different however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a consumer concern and you can simply insert that pre-written info into your action and send it without having to

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retype the exact same kind of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to e-mails so another terrific function that freshdesk truly provides is producing groups so if you click on groups in the admin section you can produce different groups for various purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i’ve designated myself in this group which individual might define their function and make them the leader of this kind of billing ticket aside from that you can likewise designate different in the group section you can likewise designate various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a specific situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you guys in the next video Patreon Freshdesk Login