Paylease Freshdesk – effortless omnichannel service

So we are talking about…Paylease Freshdesk…you can use freshdesk for customer service so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na start and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with via phone e-mail social networks chat or forms and listed below that you can include your consumer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a nice pattern and below that you have your consumer fulfillment and you can see the percentage of favorable actions or negative responses even neutral reactions and the overall actions that you have actually received on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have called people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your services tab so your service tab is a general type of info tab which enables you to see your email marketing your legal requirements

Get Paylease Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the basic general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Paylease Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can see the progress or the details of a certain staff member or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what kind of development you have made what milestones that you have reached and how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can likewise set what kind of question it is so what kind of question it is you can likewise designate a particular representative to this query so you can just add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually responded to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of action you need to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic beginning with us orders and refunds details presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will shipment take that’s a concern that is often asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is different however i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned forms so you’re going to click suggested services and you can see various posts that are a pre-written answer to a consumer concern and you can just insert that pre-written information into your response and send it without needing to

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retype the very same type of responses again and again so this is a really simple formula for your representatives to follow so they can quickly respond to emails so another great feature that freshdesk truly provides is producing groups so if you click on groups in the admin area you can produce different groups for different functions so if a concern and a ticket is related to billing you can appoint a group member so over here i’ve appointed myself in this group which individual might specify their function and make them the leader of this kind of billing ticket besides that you can likewise designate different in the group area you can also designate various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a specific circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you men in the next video Paylease Freshdesk