Pbc Login Freshdesk – effortless omnichannel service

So we are talking about…Pbc Login Freshdesk…you can use freshdesk for client service so let’s begin first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na get going which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone email social media chat or kinds and below that you can include your customer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a great pattern and listed below that you have your client complete satisfaction and you can see the percentage of unfavorable actions or favorable responses even neutral responses and the overall responses that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a good little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your solution tab is a general type of information tab which permits you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Pbc Login Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent performance support operation and your general account settings over here you can view the progress or the information of a specific staff member or a group member and below that you can see your different channels of interaction you can also view your workflow and what kind of development you have actually made what milestones that you have reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can change its status you can set its priority and you can also set what kind of question it is so what kind of question it is you can also appoint a specific representative to this question so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send that and now i have replied to this customer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of action you need to provide to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic getting started with us orders and refunds information gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see for how long will shipment take that’s a question that is frequently asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is various however i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned types so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a client question and you can just insert that pre-written information into your reaction and send it without having to

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retype the exact same sort of answers again and again so this is a really simple formula for your agents to follow so they can quickly react to e-mails so another terrific feature that freshdesk truly supplies is creating groups so if you click on groups in the admin area you can create different groups for various purposes so if a ticket and a concern is related to billing you can designate a group member so over here i’ve appointed myself in this group which person could define their function and make them the leader of this type of billing ticket other than that you can likewise designate different in the group section you can likewise assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a particular circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you men in the next video Pbc Login Freshdesk