Percentage Solves Freshdesk – effortless omnichannel service

So we are talking about…Percentage Solves Freshdesk…you can use freshdesk for client service so let’s begin first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na get going which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can validate your email and listed below that you can see you can add your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be contacted by means of phone email social media chat or types and below that you can include your consumer support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a nice trend and listed below that you have your consumer satisfaction and you can see the percentage of unfavorable responses or favorable actions even neutral reactions and the overall responses that you have actually received on the best side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can see those whichever way that you have actually called people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your options tab so your option tab is a basic kind of details tab which allows you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will find it in your services tab and listed below the options tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Percentage Solves Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can view the development or the details of a particular staff member or a group member and below that you can see your various channels of communication you can likewise view your workflow and what type of development you have made what milestones that you have reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can also set what type of question it is so what type of concern it is you can likewise assign a particular agent to this query so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send that and now i have replied to this customer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you need to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have general getting going with us orders and refunds info presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is various but i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click on recommended options and you can see various articles that are a pre-written answer to a consumer question and you can just insert that pre-written information into your reaction and send it without having to

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retype the exact same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to e-mails so another great function that freshdesk truly provides is developing groups so if you click groups in the admin area you can produce various groups for different purposes so if a ticket and a concern is associated with billing you can designate a group member so over here i have actually assigned myself in this group which individual might specify their role and make them the leader of this type of billing ticket besides that you can also designate various in the group area you can likewise assign different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a particular circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you guys in the next video Percentage Solves Freshdesk