Petflow Freshdesk – effortless omnichannel service

So we are talking about…Petflow Freshdesk…you can use freshdesk for customer support so let’s get going first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na get started which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be contacted through phone e-mail social networks chat or kinds and listed below that you can include your client support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good trend and listed below that you have your customer satisfaction and you can see the percentage of negative reactions or favorable reactions even neutral responses and the total responses that you have actually received on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your solution tab is a basic sort of info tab which permits you to view your e-mail marketing your legal requirements

Get Petflow Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the standard general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume trends so you can Petflow Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can see the progress or the details of a particular staff member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what sort of progress you have actually made what turning points that you have actually reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can also set what kind of question it is so what kind of question it is you can also designate a particular agent to this query so you can simply add a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually replied to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar type of response you require to offer to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic getting going with us orders and refunds details presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket certainly the question is different but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned types so you’re going to click recommended solutions and you can see various articles that are a pre-written answer to a client concern and you can simply place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a very easy formula for your representatives to follow so they can quickly react to emails so another terrific feature that freshdesk truly supplies is producing groups so if you click groups in the admin section you can create various groups for various functions so if a problem and a ticket is associated with billing you can appoint a group member so over here i’ve assigned myself in this group and that individual might specify their role and make them the leader of this kind of billing ticket aside from that you can also designate various in the group area you can also assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you men in the next video Petflow Freshdesk