Ph Gameclub Freshdesk – effortless omnichannel service

So we are talking about…Ph Gameclub Freshdesk…you can utilize freshdesk for customer support so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na start which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your email and below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be called through phone email social media chat or kinds and below that you can add your client support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice trend and below that you have your customer complete satisfaction and you can see the percentage of negative reactions or positive responses even neutral responses and the total actions that you have gotten on the best side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your option tab is a general kind of details tab which allows you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is type of various you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the standard general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Ph Gameclub Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can view the progress or the details of a certain employee or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what type of progress you have actually made what turning points that you have reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can also set what kind of question it is so what kind of concern it is you can also assign a particular agent to this inquiry so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send that and now i have responded to this client you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of response you require to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders information presents and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will shipment take that’s a question that is often asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket clearly the question is different but i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click recommended options and you can see various posts that are a pre-written answer to a client concern and you can simply insert that pre-written information into your response and send it without having to

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retype the exact same sort of responses again and again so this is a very simple formula for your representatives to follow so they can easily react to emails so another fantastic function that freshdesk actually provides is developing groups so if you click groups in the admin area you can develop different groups for different purposes so if a ticket and a problem is related to billing you can designate a group member so over here i’ve appointed myself in this group which person could specify their role and make them the leader of this kind of billing ticket besides that you can likewise assign different in the group area you can likewise assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a certain circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you guys in the next video Ph Gameclub Freshdesk