Places Like Freshdesk – effortless omnichannel service

So we are talking about…Places Like Freshdesk…you can use freshdesk for client service so let’s start to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na get going and that will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called through phone e-mail social media chat or kinds and below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and below that you have your client satisfaction and you can see the portion of favorable actions or unfavorable responses even neutral responses and the overall actions that you have gotten on the ideal side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your option tab is a basic sort of info tab which permits you to see your email marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can Places Like Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the progress or the information of a specific employee or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what kind of progress you have actually made what turning points that you have reached and just how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can change its status you can set its concern and you can likewise set what sort of question it is so what kind of concern it is you can also designate a particular representative to this inquiry so you can just include a note generally respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have replied to this client you can likewise delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you require to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general getting started with us orders and refunds information gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will shipment take that’s a question that is typically asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the question is various but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned forms so you’re going to click recommended solutions and you can see different short articles that are a pre-written answer to a client question and you can just place that pre-written information into your reaction and send it without needing to

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retype the same kind of responses again and again so this is a really simple formula for your agents to follow so they can easily react to emails so another fantastic feature that freshdesk actually provides is creating groups so if you click groups in the admin section you can create different groups for different purposes so if an issue and a ticket is related to billing you can assign a group member so over here i have actually designated myself in this group which person might specify their function and make them the leader of this sort of billing ticket other than that you can also designate different in the group section you can likewise designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a certain circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll capture you guys in the next video Places Like Freshdesk