Platinumed Freshdesk Widget – effortless omnichannel service

So we are talking about…Platinumed Freshdesk Widget…you can utilize freshdesk for customer service so let’s begin first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get started which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your email and listed below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be called through phone e-mail social media chat or kinds and below that you can add your client support email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a great trend and listed below that you have your consumer fulfillment and you can see the portion of unfavorable responses or positive responses even neutral responses and the total actions that you have gotten on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your option tab is a basic kind of information tab which allows you to see your e-mail marketing your legal requirements

Get Platinumed Freshdesk Widget support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the basic general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Platinumed Freshdesk Widget

see on the right side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can view the progress or the information of a certain employee or a group member and below that you can see your various channels of interaction you can also view your workflow and what sort of progress you have made what turning points that you have actually reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what type of query it is so what type of concern it is you can also appoint a specific agent to this query so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have replied to this client you can also erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of response you require to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting going with us orders and refunds information gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will shipment take that’s a concern that is typically asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is various but i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned forms so you’re going to click on suggested solutions and you can see various posts that are a pre-written answer to a consumer concern and you can just insert that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very simple formula for your representatives to follow so they can easily respond to emails so another fantastic feature that freshdesk really offers is producing groups so if you click groups in the admin area you can create different groups for various functions so if a concern and a ticket is related to billing you can designate a group member so over here i have actually designated myself in this group and that individual might define their role and make them the leader of this type of billing ticket other than that you can also assign various in the group section you can likewise designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a specific situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you men in the next video Platinumed Freshdesk Widget