Porting Freshdesk Talk – effortless omnichannel service

So we are talking about…Porting Freshdesk Talk…you can use freshdesk for customer care so let’s get started first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get going and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can validate your e-mail and below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can add your customer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

https://www.youtube.com/watch?v=xdgD77Sy_XY

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good trend and listed below that you have your customer satisfaction and you can see the percentage of favorable reactions or unfavorable actions even neutral actions and the overall actions that you have actually gotten on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have contacted people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your services tab so your option tab is a basic kind of details tab which enables you to view your e-mail marketing your legal requirements

Get Porting Freshdesk Talk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of miscellaneous you will discover it in your services tab and listed below the options tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Porting Freshdesk Talk

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can see the development or the information of a certain employee or a group member and below that you can see your different channels of communication you can likewise see your workflow and what kind of development you have actually made what milestones that you have actually reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its concern and you can also set what kind of question it is so what kind of concern it is you can also assign a specific agent to this query so you can just include a note basically reply

https://www.youtube.com/watch?v=zqs-hSg98Is

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have replied to this client you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of action you require to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic getting started with us orders and refunds info presents and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a question that is frequently asked you can just release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket clearly the question is different but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended options and you can see various short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is an extremely simple formula for your representatives to follow so they can quickly react to e-mails so another excellent function that freshdesk truly provides is developing groups so if you click groups in the admin section you can create different groups for various functions so if a concern and a ticket is related to billing you can designate a group member so over here i have actually assigned myself in this group which person could specify their role and make them the leader of this type of billing ticket other than that you can likewise appoint various in the group section you can also appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll catch you people in the next video Porting Freshdesk Talk

https://www.youtube.com/watch?v=mV0HJR8nodA