Pricing Plan Freshdesk – effortless omnichannel service

So we are talking about…Pricing Plan Freshdesk…you can use freshdesk for customer service so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na start and that will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your email and listed below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted via phone e-mail social networks chat or types and below that you can add your customer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to show you a great trend and listed below that you have your consumer fulfillment and you can see the portion of positive actions or unfavorable responses even neutral responses and the overall responses that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your option tab is a basic kind of info tab which allows you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the basic general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Pricing Plan Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can view the development or the information of a certain staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of development you have made what turning points that you have actually reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what kind of concern it is you can also appoint a particular agent to this inquiry so you can simply add a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually responded to this consumer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have basic getting going with us orders and refunds information gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is different but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned forms so you’re going to click suggested services and you can see different short articles that are a pre-written answer to a customer concern and you can just insert that pre-written information into your reaction and send it without needing to

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retype the exact same kind of answers again and again so this is an extremely simple formula for your representatives to follow so they can quickly respond to emails so another terrific feature that freshdesk actually offers is developing groups so if you click on groups in the admin area you can create different groups for various purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually designated myself in this group and that person might define their role and make them the leader of this type of billing ticket aside from that you can likewise designate various in the group area you can also assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a specific scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you people in the next video Pricing Plan Freshdesk