Proctoru Freshdesk Login – effortless omnichannel service

So we are talking about…Proctoru Freshdesk Login…you can utilize freshdesk for customer care so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get started which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your email and below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted by means of phone email social media chat or types and below that you can add your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your consumer fulfillment and you can see the percentage of favorable reactions or negative reactions even neutral responses and the total reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your service tab is a general sort of details tab which allows you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will find it in your services tab and below the solutions tab you have your reports and analytics reports are the standard general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Proctoru Freshdesk Login

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can view the progress or the information of a particular employee or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what type of development you have made what milestones that you have actually reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can likewise set what sort of query it is so what type of concern it is you can also appoint a specific representative to this query so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually responded to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of reaction you need to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders information gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will shipment take that’s a question that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different but i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on suggested services and you can see various posts that are a pre-written answer to a client question and you can just place that pre-written info into your response and send it without having to

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retype the exact same type of responses again and again so this is a really simple formula for your agents to follow so they can easily react to emails so another excellent feature that freshdesk actually supplies is developing groups so if you click groups in the admin area you can produce different groups for different purposes so if a ticket and an issue is connected to billing you can assign a group member so over here i have actually assigned myself in this group and that individual might specify their function and make them the leader of this kind of billing ticket other than that you can also assign various in the group section you can also assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a specific situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you people in the next video Proctoru Freshdesk Login