Prodigygame Freshdesk Com Hc En Us – effortless omnichannel service

So we are talking about…Prodigygame Freshdesk Com Hc En Us…you can utilize freshdesk for customer support so let’s start to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na begin which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone email social networks chat or forms and listed below that you can add your client support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice trend and listed below that you have your consumer fulfillment and you can see the portion of favorable actions or negative actions even neutral actions and the total reactions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic type of information tab which permits you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the standard general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Prodigygame Freshdesk Com Hc En Us

see on the right side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can see the progress or the details of a particular employee or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what sort of progress you have actually made what milestones that you have actually reached and how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what kind of question it is so what type of concern it is you can likewise appoint a specific agent to this question so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have actually responded to this client you can also delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of action you need to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general getting started with us orders and refunds info presents and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see the length of time will shipment take that’s a concern that is typically asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket certainly the question is different however i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a consumer question and you can simply place that pre-written information into your action and send it without having to

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retype the very same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to e-mails so another fantastic function that freshdesk actually offers is producing groups so if you click on groups in the admin area you can create different groups for various functions so if a ticket and a problem is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that individual might specify their role and make them the leader of this type of billing ticket besides that you can also assign various in the group area you can also designate different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a certain situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and handy and i’ll capture you men in the next video Prodigygame Freshdesk Com Hc En Us