Productividad De Ventas Freshdesk – effortless omnichannel service

So we are talking about…Productividad De Ventas Freshdesk…you can use freshdesk for client service so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na start and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your email and below that you can see you can add your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can add your customer support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good trend and below that you have your customer complete satisfaction and you can see the percentage of favorable actions or negative actions even neutral reactions and the overall reactions that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na offer you a good little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your option tab is a basic sort of information tab which permits you to view your email marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will find it in your services tab and below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Productividad De Ventas Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can view the progress or the information of a certain team member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what kind of development you have actually made what turning points that you have actually reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what type of query it is so what kind of question it is you can likewise designate a particular agent to this query so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have responded to this consumer you can also delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of response you require to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general beginning with us orders and refunds info gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will delivery take that’s a question that is typically asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket clearly the concern is different however i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a customer question and you can just place that pre-written information into your response and send it without having to

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retype the same kind of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to emails so another fantastic function that freshdesk truly provides is producing groups so if you click groups in the admin area you can develop different groups for different purposes so if a concern and a ticket is connected to billing you can appoint a group member so over here i’ve appointed myself in this group and that person might specify their function and make them the leader of this type of billing ticket aside from that you can also designate various in the group section you can likewise appoint different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you people in the next video Productividad De Ventas Freshdesk