Professional Freshdesk – effortless omnichannel service

So we are talking about…Professional Freshdesk…you can utilize freshdesk for client service so let’s get started first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na get started which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your email and listed below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or types and below that you can add your client support email so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good trend and below that you have your customer satisfaction and you can see the portion of positive actions or unfavorable reactions even neutral actions and the total reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can view those whichever manner in which you have called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your solution tab is a basic sort of information tab which permits you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is type of various you will discover it in your services tab and listed below the services tab you have your reports and analytics reports are the basic general summary of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Professional Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can see the development or the details of a particular employee or a group member and below that you can see your different channels of interaction you can also see your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can also set what kind of query it is so what kind of concern it is you can likewise designate a particular agent to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of action you require to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general starting with us refunds and orders details presents and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a question that is often asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket obviously the concern is different but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested options and you can see various posts that are a pre-written answer to a customer concern and you can simply place that pre-written details into your action and send it without having to

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retype the exact same kind of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily react to e-mails so another excellent feature that freshdesk truly supplies is producing groups so if you click groups in the admin area you can create different groups for different functions so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually assigned myself in this group which individual could define their function and make them the leader of this kind of billing ticket aside from that you can also designate various in the group area you can also appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll capture you men in the next video Professional Freshdesk