Python Freshdesk Requests – effortless omnichannel service

So we are talking about…Python Freshdesk Requests…you can use freshdesk for customer support so let’s get going first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na get going which will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your email and listed below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be called via phone e-mail social media chat or forms and below that you can add your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good pattern and listed below that you have your client complete satisfaction and you can see the percentage of favorable actions or negative responses even neutral actions and the overall responses that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have actually contacted individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a general sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will find it in your options tab and below the options tab you have your analytics and reports reports are the standard general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume trends so you can Python Freshdesk Requests

see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your general account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of progress you have made what turning points that you have reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its concern and you can also set what kind of inquiry it is so what kind of question it is you can also designate a specific representative to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m just going to send that and now i have responded to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of reaction you need to provide to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders details gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a concern that is often asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is different however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click suggested options and you can see different posts that are a pre-written answer to a customer concern and you can simply place that pre-written information into your response and send it without needing to

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retype the same kind of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to emails so another terrific feature that freshdesk really supplies is developing groups so if you click on groups in the admin area you can produce different groups for various purposes so if a ticket and an issue is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that person could specify their role and make them the leader of this type of billing ticket besides that you can also designate different in the group area you can likewise appoint different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a particular situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you people in the next video Python Freshdesk Requests