Redirect End Users On Login Freshdesk Help Center – effortless omnichannel service

So we are talking about…Redirect End Users On Login Freshdesk Help Center…you can use freshdesk for customer support so let’s get started to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na get going which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your e-mail and below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be contacted through phone e-mail social media chat or kinds and listed below that you can include your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and listed below that you have your client satisfaction and you can see the portion of negative reactions or favorable actions even neutral actions and the total actions that you have received on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can view those whichever way that you have actually contacted individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your service tab is a general kind of information tab which enables you to view your email marketing your legal requirements

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your service associated announcements so if there is something that is type of various you will find it in your solutions tab and listed below the options tab you have your reports and analytics reports are the standard general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Redirect End Users On Login Freshdesk Help Center

see on the right side you have your today’s ticket inside so how many tickets you may have sold or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can see the progress or the information of a specific team member or a group member and below that you can see your different channels of interaction you can also view your workflow and what kind of progress you have actually made what turning points that you have actually reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can likewise set what kind of inquiry it is so what type of question it is you can likewise assign a specific representative to this query so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually replied to this client you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of action you require to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have general beginning with us refunds and orders information gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will delivery take that’s a question that is frequently asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket clearly the question is various however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned types so you’re going to click on suggested options and you can see various short articles that are a pre-written answer to a consumer question and you can just insert that pre-written information into your response and send it without having to

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retype the very same type of answers again and again so this is a very easy formula for your agents to follow so they can quickly react to e-mails so another great function that freshdesk really provides is creating groups so if you click on groups in the admin area you can produce various groups for different purposes so if a problem and a ticket is related to billing you can appoint a group member so over here i have actually assigned myself in this group and that person could define their function and make them the leader of this type of billing ticket aside from that you can also designate different in the group area you can likewise appoint various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a particular scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you guys in the next video Redirect End Users On Login Freshdesk Help Center