Relationships Are Complicated Freshdesk – effortless omnichannel service

So we are talking about…Relationships Are Complicated Freshdesk…you can use freshdesk for customer service so let’s begin first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na start and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your email and listed below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be contacted through phone email social networks chat or forms and listed below that you can add your client support email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice trend and below that you have your consumer satisfaction and you can see the percentage of positive responses or negative actions even neutral actions and the overall actions that you have actually received on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a nice little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your solution tab is a basic type of information tab which enables you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of various you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume trends so you can Relationships Are Complicated Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can see the progress or the information of a specific team member or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of progress you have actually made what turning points that you have reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of inquiry it is so what type of concern it is you can likewise appoint a specific agent to this query so you can just include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually responded to this consumer you can also delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of reaction you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general getting going with us orders and refunds details gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will delivery take that’s a question that is typically asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is various however i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click on suggested options and you can see different articles that are a pre-written answer to a customer concern and you can just place that pre-written info into your action and send it without needing to

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retype the same kind of responses again and again so this is a really simple formula for your representatives to follow so they can easily react to emails so another terrific feature that freshdesk truly offers is developing groups so if you click groups in the admin section you can produce different groups for different functions so if a ticket and a problem is connected to billing you can assign a group member so over here i’ve appointed myself in this group which person might specify their function and make them the leader of this kind of billing ticket other than that you can also designate different in the group section you can likewise appoint various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a particular circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll catch you men in the next video Relationships Are Complicated Freshdesk