Remove Follow Button In Freshdesk Categories – effortless omnichannel service

So we are talking about…Remove Follow Button In Freshdesk Categories…you can use freshdesk for customer service so let’s begin first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na begin which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your email and below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be gotten in touch with via phone e-mail social networks chat or kinds and below that you can add your client support e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a good trend and below that you have your customer complete satisfaction and you can see the percentage of unfavorable reactions or positive reactions even neutral actions and the total reactions that you have actually received on the best side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a nice little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can view those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your option tab is a basic type of info tab which permits you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is sort of various you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume patterns so you can Remove Follow Button In Freshdesk Categories

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the progress or the details of a specific team member or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of development you have actually made what turning points that you have reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its priority and you can also set what type of inquiry it is so what type of question it is you can also designate a particular representative to this query so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have replied to this consumer you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of action you require to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds information presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a question that is frequently asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the question is different but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click on recommended solutions and you can see various articles that are a pre-written answer to a customer question and you can simply place that pre-written info into your action and send it without needing to

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retype the same kind of responses again and again so this is a really simple formula for your agents to follow so they can easily react to emails so another fantastic feature that freshdesk really supplies is developing groups so if you click groups in the admin section you can create different groups for various functions so if an issue and a ticket is connected to billing you can assign a group member so over here i have actually designated myself in this group which individual could define their function and make them the leader of this kind of billing ticket besides that you can also designate various in the group section you can likewise designate different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you men in the next video Remove Follow Button In Freshdesk Categories