Remove Please Type Your Reply Above This Line Freshdesk – effortless omnichannel service

So we are talking about…Remove Please Type Your Reply Above This Line Freshdesk…you can use freshdesk for customer support so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you sign up you’re gon na get going which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your email and listed below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone e-mail social networks chat or forms and below that you can include your consumer support email so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a good pattern and listed below that you have your consumer fulfillment and you can see the percentage of unfavorable reactions or favorable actions even neutral responses and the total actions that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have contacted people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your solution tab is a basic sort of information tab which enables you to see your email marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will find it in your services tab and listed below the options tab you have your analytics and reports reports are the standard general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Remove Please Type Your Reply Above This Line Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can view the development or the details of a certain team member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what type of development you have made what turning points that you have actually reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of query it is so what type of question it is you can likewise assign a specific representative to this inquiry so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have responded to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of reaction you require to give to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general beginning with us refunds and orders info gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will delivery take that’s a concern that is frequently asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket clearly the concern is different however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a customer question and you can just place that pre-written information into your response and send it without having to

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retype the exact same kind of responses again and again so this is a very simple formula for your representatives to follow so they can easily react to e-mails so another terrific feature that freshdesk actually offers is creating groups so if you click on groups in the admin section you can develop different groups for various functions so if an issue and a ticket is associated with billing you can designate a group member so over here i have actually designated myself in this group and that person could specify their function and make them the leader of this sort of billing ticket aside from that you can also appoint different in the group area you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a certain circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you men in the next video Remove Please Type Your Reply Above This Line Freshdesk