Replacement For Freshdesk – effortless omnichannel service

So we are talking about…Replacement For Freshdesk…you can utilize freshdesk for customer care so let’s get going first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na begin which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your email and listed below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be called by means of phone e-mail social networks chat or kinds and below that you can add your client support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great pattern and below that you have your customer fulfillment and you can see the percentage of unfavorable actions or favorable reactions even neutral actions and the overall actions that you have gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can see those whichever way that you have called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your solution tab is a general type of information tab which permits you to see your email marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will discover it in your services tab and listed below the services tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume patterns so you can Replacement For Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the development or the details of a certain staff member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what type of progress you have actually made what milestones that you have actually reached and just how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can likewise set what type of question it is so what type of question it is you can likewise designate a particular agent to this question so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have replied to this customer you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of action you require to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds details presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see the length of time will shipment take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is various however i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click suggested options and you can see various posts that are a pre-written answer to a consumer question and you can simply place that pre-written details into your action and send it without needing to

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retype the very same sort of responses again and again so this is a very simple formula for your representatives to follow so they can quickly react to emails so another great function that freshdesk really offers is producing groups so if you click groups in the admin section you can develop different groups for different functions so if a ticket and an issue is related to billing you can designate a group member so over here i have actually appointed myself in this group which individual might define their function and make them the leader of this kind of billing ticket besides that you can likewise assign different in the group section you can likewise assign various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you men in the next video Replacement For Freshdesk