Replibit Freshdesk – effortless omnichannel service

So we are talking about…Replibit Freshdesk…you can use freshdesk for customer support so let’s get started first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na get going and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your email and listed below that you can see you can include your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be called via phone e-mail social networks chat or kinds and below that you can add your client support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice trend and below that you have your client fulfillment and you can see the percentage of positive reactions or negative actions even neutral responses and the total reactions that you have actually received on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can view those whichever way that you have actually contacted individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your solution tab is a general kind of details tab which allows you to view your email marketing your legal requirements

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your service associated announcements so if there is something that is kind of miscellaneous you will find it in your services tab and below the solutions tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume patterns so you can Replibit Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can see the development or the details of a certain team member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of progress you have actually made what milestones that you have reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its priority and you can likewise set what type of inquiry it is so what type of concern it is you can also appoint a particular agent to this inquiry so you can just include a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually replied to this consumer you can also erase your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of response you require to give to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general getting going with us refunds and orders details presents and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the question is different however i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned kinds so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written information into your response and send it without needing to

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retype the exact same kind of answers again and again so this is a very easy formula for your representatives to follow so they can easily react to emails so another fantastic feature that freshdesk really supplies is producing groups so if you click groups in the admin area you can develop different groups for different functions so if a concern and a ticket is associated with billing you can appoint a group member so over here i’ve appointed myself in this group and that person could define their function and make them the leader of this sort of billing ticket other than that you can also appoint different in the group section you can likewise appoint various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a particular situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you men in the next video Replibit Freshdesk