Request A Callback Freshdesk Widget – effortless omnichannel service

So we are talking about…Request A Callback Freshdesk Widget…you can use freshdesk for customer support so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na start and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your email and below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted by means of phone email social networks chat or types and listed below that you can include your client support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good pattern and listed below that you have your client fulfillment and you can see the percentage of unfavorable reactions or favorable responses even neutral reactions and the overall responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na offer you a nice little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your option tab is a general type of information tab which allows you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is type of miscellaneous you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume patterns so you can Request A Callback Freshdesk Widget

see on the best side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can see the progress or the information of a specific employee or a group member and below that you can see your various channels of communication you can also see your workflow and what kind of progress you have actually made what milestones that you have reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what kind of concern it is you can also assign a specific agent to this inquiry so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have replied to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you require to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general beginning with us orders and refunds info presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will shipment take that’s a concern that is often asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is various but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned forms so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a client question and you can simply insert that pre-written info into your reaction and send it without having to

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retype the exact same kind of answers again and again so this is a really simple formula for your agents to follow so they can easily react to e-mails so another fantastic feature that freshdesk truly offers is producing groups so if you click groups in the admin section you can create different groups for different functions so if a problem and a ticket is associated with billing you can appoint a group member so over here i have actually assigned myself in this group which person might specify their role and make them the leader of this kind of billing ticket aside from that you can likewise appoint different in the group area you can likewise designate various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a particular situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you people in the next video Request A Callback Freshdesk Widget