Reset Freshdesk Sandbox – effortless omnichannel service

So we are talking about…Reset Freshdesk Sandbox…you can use freshdesk for customer service so let’s begin first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na begin and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone email social networks chat or kinds and listed below that you can add your consumer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a good trend and listed below that you have your client satisfaction and you can see the percentage of negative reactions or positive actions even neutral reactions and the total reactions that you have actually gotten on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your service tab is a basic type of info tab which enables you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is type of various you will discover it in your options tab and below the services tab you have your reports and analytics reports are the basic general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Reset Freshdesk Sandbox

see on the best side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can see the progress or the details of a particular team member or a group member and below that you can see your various channels of communication you can likewise view your workflow and what type of progress you have actually made what milestones that you have actually reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what type of concern it is you can likewise designate a particular agent to this query so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send that and now i have responded to this consumer you can also erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you require to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general starting with us refunds and orders information gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will delivery take that’s a concern that is often asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is different but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned kinds so you’re going to click suggested solutions and you can see various posts that are a pre-written answer to a client concern and you can simply place that pre-written details into your response and send it without having to

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retype the very same type of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily react to e-mails so another excellent feature that freshdesk truly provides is developing groups so if you click on groups in the admin section you can produce different groups for various functions so if a ticket and a problem is associated with billing you can assign a group member so over here i have actually appointed myself in this group and that individual could define their role and make them the leader of this sort of billing ticket other than that you can also appoint different in the group area you can also assign various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a specific scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you guys in the next video Reset Freshdesk Sandbox